Hardware Support and Maintenance
Hardware Support and Maintenance
Three types of annual Hardware Maintenance and Support contracts are provided, as well as ad-hoc repairs and support.
We can send in a service engineer as required – but we find that many issues can be diagnosed and resolved most rapidly by our Hot-Line support service.
Support Hotline
The Support Hot-Line (for both Software and Hardware) is available during normal business hours but e-mails may be dealt with around the clock.
We endeavour to resolve immediately problems that have arisen with hardware that we have supplied, either by remote access to your systems or by telephone
guidance to appropriate staff in your company.
The hotline is manned by experienced staff, who are likely to have encountered your problem many times before. They are therefore able to provide advice and
practical assistance.
On-site Hardware Maintenance
On-site maintenance of Hardware is offered with either:
- On-site next working day response.
- On-site three working days response.
Should on-site repair of the equipment not be possible, a replacement unit or equivalent will be provided until the original unit is repaired and returned.
ARTB Hardware Maintenance
Advance Return-to-Base (ARTB) Maintenance is a form of Off-Site Maintenance whereby when a unit is reported as faulty and we are unable to help you resolve the problem by telephone, we send a replacement unit for delivery the next working day. The faulty unit should be replaced with the replacement unit, and the faulty unit returned to us. The faulty unit will be repaired and if it is in good condition, it will join our stock of replacement units. Otherwise, it will be returned to you, and our unit must be returned .
Off-site Hardware Maintenance
Off-site Badge Reader Maintenance is a service intended to provide repair of Badge Readers and other related equipment that is sent to us.
Please contact a P&Q Advisor for further information.
